Exclusive Interview with Yashu Kapila – CEO of BugRaptors
In this exclusive interview, She shared her experiences in IT and several more things. Let’s check her success story and thoughts.
1. Tell us about yourself how you start your career in IT Sector?
After completing my master’s degree, I started my career in 2006 as a Quality Consultant. I was highly interested in exploring the dynamics of the testing and the quality assurance domain.
Then I started my career with manual and automated testing. With time I got proficiency over test automation strategy development, performance testing, API testing, automated test data generation, test environment configuration, test scripts migration, UI testing, and everything related to the world of testing.
After exploring all the highs and lows of business and understanding the stratagem of customer relationship building, I turned to be the CEO at BugRaptors and thus started my journey towards digital transformations offering a wide range of standards and specialized testing services across the globe along with necessary test advisory support.
2. Tell us in brief about your company and the leadership.
BugRaptors is an independent software testing company with ISO 9001:2018 and ISO 27001 certification. Being a part of the Seasia group, it brings the legacy of CMMi Level 5 certification offering the highest quality and lowest risk solutions to the clients.
Established in 2016, BugRaptors provide Standard and Specialized testing services along with test advisory support to diverse industry verticals including healthcare, finance, banking, retail, manufacturing, telecommunication, government, and many more.
We have a team of more than 250+ ISTQB certified experts who are capable enough to handle any type of testing-related requirements while ensuring a 30 percent reduction in time to market and zero-defect leakage promise.
As long as it comes to leadership, at BugRaptors, we foster leadership practices that encourage open communication on the floor as it helps to delegate others and find their strengths.
This practice works quite effectively when it comes to nurturing leaders who can further lead by example.
Luckily, the arrangement has always helped BugRaptors be on the leader boards, be it the recognition for ‘top software testing company’ by Manifest or ‘global leaders for delivering exceptional services’ by Clutch.
3. What is your outlook for 2021?
After all the downtime that the COVID-19 pandemic has brought to the world of business, 2021 for me is all about investing in sustainability practices and business resilience goals.
I believe, a business needs to be prepared well for any kind of uncertainties and a common example of such sustainability and business resilience planning could be seen around the entire business industry with people switching to remote tactics.
However, my perspective of sustainability and business resilience refers to zero downtime for clients, employees, and of course the company.
This needs effective business strategies and revising of all the existing operations to ensure that only the best possible outcomes are achieved, no matter what the circumstances are.
For instance, with the immediate news of the COVID-19 pandemic and the lockdown situation, BugRaptors rapidly switched all its operations to remote making way for COVID policies. We moved to work from home approach and made our employees stay connected using the best of project management technologies.
4. How do you assess the role of research agencies like Top App Firms in bridging the gap between clients and service providers?
I think it is very critical that research agencies like Top App Firms should work on mining the business data of the service providers and taking the best services to the clients. In my opinion, it is crucial that maximum value and quality should be added to every and every investment that a client makes.
As long as it comes to bridging the gap between clients and service providers, I believe the research agencies offer a perfect platform to service providers for showcasing their business.
Besides, the relevance of service information on the websites like Top App Firms allows clients to find the best service providers with ease.
Undoubtedly, research agencies help both clients and service providers to come closer either it is finding quality service providers or reaching quality clients.
5. Any particular technology or industry you would be targeting? How do you plan to prepare your workforce for the upcoming technology upgrade?
Indeed, we are working to adapt any advanced technology practices that could help redefine the future of testing and quality assurance.
Since automation is the most trending of all the QA industry trends, we have already started to bring AI and ML technologies into the picture.
As long as, it is concerned with preparing our workforce for the upcoming technology trends, we are bringing the most advanced tools, techniques, and frameworks to our team of 250+ ISTQB testing experts.
Since Artificial Intelligence, IoT, and Machine Learning are turning to be the essence of digital transformation objectives, we are pushing our team to explore the changing dynamics of Quality Assurance and Software testing.
6. What all services do you think you would add to your offerings in 2021?
For now, we are providing almost every kind of testing service and QA support to clients out there. However, if it comes to adding something to our offerings, we are focusing to adopt new technologies and trends that can help improve the entire idea of software testing and quality assurance.
If I need to highlight a few things that we would like to pursue for the future of BugRaptors, it would be:
Driving a continuous quality culture
Automating more of our operations
Adopting data-driven DevOps into our QA operations
And of course, predictive test selection.
In a nutshell, the goals with expanding our offerings, inclusion of technology, and adopting new practices are all about taking the best of us to the clients.
7. What are the challenges you see in the outsourcing industry and how much you’re prepared to face those challenges?
As long as it is concerned with my perspective of challenges related to the outsourcing industry, I believe there are two important things that are required to be checked.
This is because even when you are the most informed outsourcing partner, at some point in time, you have to deal with the challenge of project control as the process and techniques of the in-house team clash with those of the outsourcing professionals.
Besides, when it comes to implementations, testing professionals often experience certain cultural differences that emerge due to variations of geographical factors or due to organizational differences.
I think the best way to overcome both these challenges is through effective communication and documentation.
You must clearly define your policies and process to ensure there are no clashes between the teams. Moreover, proceeding towards shared goals should be fostered in a more practical manner where opinions and ideas should be valued, no matter which ends they are coming from.
8. How helpful are the Web and mobile apps developed by your team, for enhancing your clients’ business?
Honestly speaking, this is more of a question that could be best answered by our clients. However, if you ask me how effective were our solutions for all those products that have reached the market, I would say BugRaptors has managed to serve more than 1000 clients in a span of five years.
This includes organizations from diverse geographical locations and varying industry verticals.
And these are the people who are still in business with us and I think this is what we call cultivating relationships through quality.
We have helped our clients reduce time to market, prevent any downtime due to bugs, and ensure that the product that they take to the public meets all the requirements defined during the project lifecycle.
9. What according to you are the best practices to attain client satisfaction?
When you need to ensure client satisfaction, the only thing you need to ensure as a best practice is avoiding any kind of assumptions.
Since every project delegated to you is ultimately meant to serve the clients, having a clear vision of the end goals allows you to avoid any clashes.
A quick tip that I would like to share is that consistency in communication is very important when you need to attain client satisfaction. It helps to cut any assumptions and bring you rapid response on any queries that can affect the project.
10. Tell me about your successful project?
Though I feel blessed to have success on all our projects that landed BugRaptors, if I need to talk specifically about a project, it would be ERP testing for a giant real estate firm that has some performance goals related to their website as well as a software system.
And then there was this recent Oil & Mining Giant from Canada who needed to go mainstream with their software solution venture with the testing of an Educational Application.
We worked on localization of the application using various translators and keyboards offering convenience to a technical audience of corporate experts, corporate users, and moderators, etc.
We have helped so many organizations to cut off all the code errors and made sure that the software they are going to use for their operations is implemented to offer zero-defect leakage.
Since the clients wanted to have the quickest launch of the software into their operations, we needed to complete the test procedures in the fastest possible time.
It was challenging for us but we managed to get the right balance between manual and automation testing offering more than 35 percent of saving in time for the launch.
As the project happened during the extreme times of pandemic, the success of the project made us more confident in our practices.
11. How do you help your clients in choosing the right yet profitable platform for Web development?
Though we are not providing any kind of dev services at BugRaptors, we need to work with different testing tools to align with different web platforms used to meet the varying client requirements for website testing, software testing, or web app testing.
Even though our clients are the experts of the development industry, with all the experience that we have collected over the years, we use all that knowledge to guide our clients in assessing their requirements and suggesting the best platform to meet their web development goals, if requested.
Besides, every test tool has its own benefits and specialties that we use to align with the platform chosen by the client for web development to ensure the best outcomes of the test procedures.
So, either way, it works in the favor of clients when they bring any of their projects to BugRaptors for testing, irrespective of the web development platform they choose.
12. What is the price range (min and max) of the projects that you catered to in 2021 after COVs in, to the product deployment.
There is nothing like a permanent price quote figure at BugRaptors. We offer four different engagement models to our clients which helps them to have the best out of their budget, requirements, and business plans. These include:
Time & Material
For more information, you can simply reach our sales team or check this link.
Nonetheless, all our engagement models are designed to offer the most affordable solutions to clients. Our most recent project stayed with us for 24 months for a managed testing model that involved $30/hr to $50/hr as per the client’s requirements related to the project.
13. Please describe the operational structure of your company- from the moment a client walks into your company?
Okay, so any new project that a client brings to our company is immediately checked by the sales team. The sales team is responsible for initiating the conversations in order to understand the client’s requirements and objectives with the project.
Furthermore, the requirements are shared with our Quality Assurance team to check the feasibility of the project and help define a quote for the client.
Once acquired, our delivery and operations team take on the project and stay in constant sync with the Quality Assurance team and the client to have a constant check on progress, change in requirements, end objectives, and anything related to the project accomplishment.
14. After service is a necessary part of development. How do you provide customer support to ID 19?
When you promise defect leakage protection to the clients, I think there can be no better after-service support than such assurance. Unless there are scalability requirements related to the project that need changes to the code and functionalities, we never had to look back at the testing projects we have delivered.
Most importantly, for every client we work with, we make collaborations with them to ensure only the best service response is provided on all their existing and upcoming development projects that need testing and QA assistance.
15. Android or iOS, Native or Hybrid — which platform is best to use to build your app? What are your recommendations?
As long as it is concerned with the investment made on testing the applications based on two platforms, I reckon that choosing Hybrid apps is a more futuristic step that most development companies are aiming for.
Hybrid apps do not need intensive coding for different operating systems and therefore could be easily tested for functionality and other quality aspects, saving a lot of money.
Besides, the choice of the platform between Android or iOS, Native or Hybrid, entirely depends on the customers that you need to target. If you have an audience that prefers to use Android, then you should go for android while if you need to serve a community of people using iOS devices then you can go for iOS.
However, if you need to target a greater audience, the best thing that can be done is go for a hybrid application that runs efficiently for both android and iOS devices.
This will not only help you prevent making expenses on two different applications but even simplifies the entire process of the development lifecycle right from the coding to the testing and deliveries.