Jul 12, 2022 | interviews

Exclusive Interview with John A. - CEO, WebDesk Solution, LLC

In this exclusive interview, He shared his experiences in IT and several more things. Let’s check his success story and thoughts.

1. Tell Us about yourself how you start your career in IT Sector?

In 2010, I started an ambitious eCommerce journey with Volusion to provide extreme customization after gaining extensive experience in.net development. After delivering various successful projects, the loyal clients suggested doing projects on different platforms. I couldn't carry on all the projects as an independent developer, so I began recruiting employees. Currently, we provide services on various eCommerce platforms; we also build secure, scalable, and sustainable mobile applications for iPhone, Android, or cross-platforms using IONIC and flutter. I am now concentrating more on marketing and management to expand our team and business.

2. Tell us in brief about your company and the leadership.

WebDesk solution is a leading end-to-end eCommerce solutions provider that offers web development and eCommerce solutions for Shopify, BigCommerce, PrestaShop, Magento and more. We are a group of technology leaders with extensive experience in eCommerce and application development. When our clients refer to us as a dependable technology partner, we take pride in that. Custom template design, custom code development, custom fulfillment, and personalized integration with any eCommerce framework are among our expertise.

We are all motivated by innovation, perfection, and we have created advanced custom solutions for our clients by mixing expertise and innovation.

Our leadership is transparent and energetic. A leader, in my opinion, needs to help people reach their full potential, and this is what I have loved doing for the majority of my life.  I enjoy setting a precedent for others to emulate and help others develop their lives and careers. Since I inspire my team to set targets closely aligned with the company's goals, I consider myself a transformational leader. Each quarter, I meet with my team to discuss company priorities and monitor overall team goals. I also conduct one-on-one meetings with each team member to help them develop personal workplace priorities. One of my team members, for example, planned to generate a higher number of deliverables. However, we collaborated to change his target to produce fewer deliverables with higher quality assurance ratings. This transformational leadership style allows us to collaborate with a common organizational target while still improving our work's efficiency

3. What is your outlook for 2021?

At the start of the pandemic, we had to pause many projects, and it was the time where we had to plan for survival. The year 2020 was a complete surprise; however, we later realized that any company would find a way to make money in any case.  Many offline stores were forced to move to an online retail platform, and they later learned how much easier the online market could be. After that, we knew that the online market would grow.  As many companies had to fire some skilled employees, we took the opportunity to hire them with growth conviction. The risk paid off as we could finish many complex projects with maximum satisfaction, which led to more projects. In Q1 of 2021, we observe good revenue compared to other years, and I expect that trend to continue in the remaining quarters of 2021.

4. How do you assess the role of research agencies like TopappFirms in bridging the gap between clients and service providers?

While the Internet is a likely source of knowledge, it is essential to provide a trustworthy research-based report with all the facts so that clients can get accurate information and observations. TopAppFirms does precisely the same. TopAppFirms, for example, can be extremely helpful in raising our exposure with prospective clients. Before choosing a service provider for their projects, technoid clients nowadays prefer to look at the portfolio, ratings, and other online information. When new businesses pop up on a daily basis, trust becomes a valuable commodity.

TopAppFirms, a reputable research agency, delivers accurate and reliable information while bridging the difference between clients and service providers.

5. Any particular technology or industry you would be targeting? How do you plan to prepare your workforce for the upcoming technology upgrade?

New inventions appear regularly; however, only the best survive the test of time and stay in the market. At WebDesk Solution, we believe in finding the best solution to a problem by pushing existing tools' boundaries. We constantly learn emerging technology and put them into practice. It has proved to be a highly effective mantra.

6. What all services do you think you would add to your offerings in 2021?

We carry out our responsibilities without prioritizing additional services as they emerge spontaneously due to our existing clients’ demands. It's not that it's part of a grand strategy. On the other hand, we keep up with emerging technologies and develop in-depth understanding. We hone our talents to understand better the tools we currently use or tools we are about to adopt. Our mission is to enhance services’ efficiency rather than maximize their number.

7. What are the challenges you see in the outsourcing industry and how much you’re prepared to face those challenges?

While the outsourcing market is booming, many service companies continue to use conventional methods when collaborating on client assignments. Organizations of all sizes must successfully collaborate within their organization and with clients, vendors, and consumers in the era of new, multinational companies.

At WebDesk solution, we prioritize maintaining a formal and open feedback mechanism such that our clients are constantly informed about the status of their projects. We use regular reporting and advanced software and appoint a committed expert (a business analyst, a project manager) to each project in order to achieve maximum transparency.

8. How helpful are the Web and mobile apps developed by your team, for enhancing your clients’ business?

Before beginning a project, we carefully compile our clients' expectations and attend numerous meetings to consider their view of the desired product in order to provide the highest value to them.

At WebDesk Solution, We meet the high expectations of our clients consistently. We've built many websites and smartphone applications for our clients, and they've all been instrumental in helping them grow their businesses and raise their sales.

Recently, we had a client who is a global pioneer in the sale of modern arts. They excel in selling thousands of works of art organized by themes and art galleries. They had several unique criteria, such as seeing how artwork and frame will appear in five different perspectives when the user chooses an artwork and a frame. We assisted them in reorganizing their online store and, with the assistance of SEO, we were able to reduce their bounce rate, resulting in a doubled turnover. We are proud to say that we have built a stable and loyal client base. We have also published the case study of the project on our website.

9. What according to you are the best practices to attain client satisfaction?

Client satisfaction, in my view, is achieved by trust, close collaboration, and high-quality services. Today, several businesses cannot meet the deadlines they have set, and it is not well received by clients. Keep the client informed of each small task to prevent surprises since both parties must be on the same page from start to finish. The consumer values the highest quality deliverable in a timely manner which instils trust.

10. Tell me about your successful project?

We’ve built over 50 custom smartphone applications and over $100000 eCommerce stores throughout our ten-year journey. We have a long list of successful projects in our portfolio’s various domains. To give you an example, we recently created a smartphone app that offers digital discount coupons for numerous businesses depending on their location. We received many good reviews because the application is fast, interactive, and simple to use, which is just what the client needed.

Why can we refer to it as a success? It resulted in a significant improvement in the client's turnover and, as a result, the company's expansion. The client even recommended us to others and provided us with several other projects.

11.How do you help your clients in choosing the right yet profitable platform for Web development?

Thanks to technological advances, we now have access to various platforms resulting in a boom in Web Development.  Our team of business consultants keeps up with industry developments, and our seasoned software developers stay up to date with the latest growth patterns for developing web apps.

We believe that market research can benefit businesses in various ways, based on its form and goals. We take the opportunity to examine clients’ requirements to comprehend what they want fully thoroughly. These factors allow us to help our clients choose the most suitable yet profitable platform for Web Development.

12.What is the price range (min and max) of the projects that you catered to in 2021 after COVID 19?

The cost is primarily determined by the amount of work and experts required. We have been working on small to big projects in numerous realms since our founding in 2011. The number of platforms, scalability, app complexity, and, of course, the number of integrations with other applications and services all contribute to the amount of work required. From COVID 19 to now, the projects we've completed range in price from $ 5000 to $ 100000.

13. Please describe the operational structure of your company- from the moment a client walks in, to the product deployment.

We keep our clients' perspectives and expectations in mind at every product rollout point. From the moment a client steps into the product implementation, we pursue a structured, well-defined, and client-centric method.

Information gathering is the first step in the process. We appoint a project manager to serve as a central point of contact that gathers information about the project's mission, vision, and history. Upon collecting all relevant data, it is forwarded to the business analysis team. They conduct market analysis and innovatively create mockups to ensure that the final product meets the consumer's needs.

We include both high-level and detailed descriptions of the solution to be developed. We discuss the client's business needs and how the solution we're going to create can improve. We refer to it as a Scope of Work as we cover every aspect of the project, and most clients are particular about their needs and goals.

We will go on to the next step, execution, once the scope of work has been approved. To iron out all bugs and ensure that the product is precisely described in scope, the product goes through two rigorous testing stages. Finally, we proceed to the development deployment phase and adhere to the predefined checklist. Besides, we provide free 15-day support to ensure that the client is delighted.

14. After service is a necessary part of development. How do you provide customer support to your client?

After-service is vital for any client for a smooth transaction; unfortunately, many solution vendors do not have after-sales support, leaving clients in limbo. At WebDesk Solution, we believe that after-sales service will make or break a client relationship. It benefits consumers first and foremost, but it also affects the provider's brand and long-term consumer base. WebDesk Solution is committed to providing a 15-day after-service for maximum client satisfaction.

15. Android or iOS, Native or Hybrid — which platform is best to use to build your app? What are your recommendations?

Choosing the best available platform is determined by the client's requirements, such as user experience, geography, target demographic, and budget.

With the recent technology advancements, the gap between hybrid and native user experiences is becoming increasingly small. When it comes to long-term maintenance and improvement of digital platforms, a single code base is still the most convenient choice.

Although hybrid is a better choice for enterprise or service apps that aren't heavily reliant on mobile device processes, business use cases trump all rules, which becomes the essential criterion for selecting a technology.

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